Return and Refund Policy

We offer advanced in-clinic laser whitening treatments and LED home whitening kits. Please read the policy below carefully to understand how returns, cancellations, and refunds work for each.

1. Home LED Whitening Kit Returns

Eligibility

  • Only unopened, unused kits in their original sealed packaging can be returned.

  • Opened or used kits, or missing components, are non‑returnable.

Return Window

  • You may request a return within 14 days of delivery date 

Process

  • Email support with order details.

  • We will issue a return authorisation and provide shipping instructions.

  • The customer covers return postage unless the product is defective.

  • After inspection, we’ll confirm approval or rejection.

Refunds

  • For approved returns, refunds are processed within 3–7 business days to the original payment method.

  • Original shipping charges are non-refundable, unless due to our error.

  • If no refund is received after 10 business days of approval, please contact us.

Exchanges & Faulty Product Replacements

  • Defective or damaged kits may be exchanged for the same product, subject to availability.

  • Contact us within 7 days of delivery to arrange an exchange.

2. In-Clinic Laser Whitening (Service) Policy

Cancellations & Rescheduling

  • Appointments may be canceled or rescheduled no less than 24 hours before the scheduled time.

  • Late cancellations or no-shows may result in a forfeiture of deposit or a cancellation fee.

Refund Eligibility

  • Due to variation in clinical results, refunds are not guaranteed based solely on cosmetic outcome.

  • Should you experience unexpected adverse effects, please contact our dental team promptly to discuss next steps or adjustments.

3. Frequently Asked Questions

Can I cancel or rearrange after booking?

  • Yes, up to 24 hours beforehand to avoid a fee.

What if I change my mind on a home kit?

  • You may return sealed items within 14 days for a refund, following our returns process.

Is shipping reimbursed if the kit is faulty?

  • Yes, we will refund return shipping for proven defects.

Are there any factors that influence the Laser Teeth Whitening process? 

  • The effectiveness of Laser Teeth Whitening is influenced by individual diet, lifestyle habits, and oral hygiene. Results may vary accordingly.

Is the In-clinic appointment suitable for everyone?

  • This treatment is not suitable for pregnant women or nursing mothers due to safety considerations.

  • A brief consultation will be carried out before the procedure to ensure the treatment is appropriate and safe for you.

4. Legal & Health Compliance

  • Our home kits and in-clinic treatments comply with UK laws regarding consumer rights and safety for cosmetic healthcare products.

  • Laser whitening is provided by a regulated dental professional as required under UK guidelines 

5. Contact Information

For returns, appointments, or further inquiries:

Email: info@brightenupteeth.co.uk

Phone: +44 (0)20 7868 5360

Address: Brighten Up Teeth Clinic

Golden Cross House

8 Duncannon Street

London, WC2N 4JF

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020 7868 5360

Golden Cross House
8 Duncannon Street, WC2N 4JF